Customer Service

At National Cremation, the families we serve are our top priority. Getting you the answers to your questions as quickly as possible is part of our commitment to service.

Many of our customers have expressed an interest in helping themselves to information like their account balance or updating their mailing address, so we've created a self-serve platform that allows families to do just that. Please see the links below for more information.

Interested in Preplanning?

Interested in preplanning but not sure where to start? Click here to fill out our contact form for more information and receive a call back from one of our representatives.

I WANT MORE INFO ON PREPLANNING CREMATION

I No Longer Want to Be Contacted

Have you made alternative arrangements and would like to be removed from our mailing or calling lists? Click here to submit your information to opt out.

I HAVE MADE OTHER ARRANGEMENTS

A Loved One Has Passed Away

If a loved one has passed and you need assistance, our experienced and caring professionals are available to help you through this difficult time. Contact us now.

I NEED IMMEDIATE HELP FOR A LOVED ONE WHO PASSED

Manage My Account

Would you like to check your account balance? Do you need to update an address or beneficiary? Click the link below to login to your account and do so in minutes.

MANAGE
MY ACCOUNT

I'd Like to Submit a Testimonial

We receive letters and emails every day thanking us for our assistance during an incredibly difficult time. If you’d like to thank a special team member or office, please click here.

I'D LIKE TO SUBMIT A TESTIMONIAL

I Have A Different Question

Do you have a different question for our customer service team? Please use this form for your request or question. A representative will respond as quickly as possible.

I HAVE A DIFFERENT QUESTION

Contact Customer Service

Do you have a question for our customer service team? Please use this form for your request or question. A representative will respond as quickly as possible.

Recent Testimonials

With the passing of my mother on January 31, all I really knew was she had pre-paid for her service with National Cremation Society. After making a few calls to various areas, I finally got an answer in their Tampa office who immediately told me that New Smyrna was in the Oviedo area. With one answer of the phone, NCS took over the entire situation with speed and professionalism. Stephen and his entire staff handled everything from pickup to shipment of the remains to Pennsylvania. My wife and I couldn't be more grateful and are now considering having NCS handle... Read More

With the passing of my mother on January 31, all I really knew was she had pre-paid for her service with National Cremation Society. After making a few calls to various areas, I finally got an answer in their Tampa office who immediately told me that New Smyrna was in the Oviedo area. With one answer of the phone, NCS took over the entire situation with speed and professionalism. Stephen and his entire staff handled everything from pickup to shipment of the remains to Pennsylvania. My wife and I couldn’t be more grateful and are now considering having NCS handle our passing.

Jim M.

Oviedo, FL

This is the second time I have had dealings with National Cremation. In 2011 my mother passed away and in 2019 my wife passed away. I cannot thank this group enough for their concern, help, and professionalism. They made a difficult time a bit easier. Sara and the entire staff were great. Thank you all so much.

Robert W.

The Villages, FL

This funeral home was phenomenal. From the moment we arrived, they welcomed us and joined us in our pain. We were able to ease the pain smoothly with easy service planning. The day of them was VERY attentive. Stephen especially was a great gentleman always making sure if we needed anything. Constantly offering us water or napkins. I HIGHLY recommend this location to everyone. They touch everything with generous love and care and that is the best in such a difficult moment. They share the pain with you and help you along the way with both economic prices and create... Read More

Daniella E.

Oviedo, FL

When my mother passed away unexpectedly, my siblings and I were shocked and devastated. She had previously said, "If anything happens to me, look in the hall closet." No one wants to hear or think about that, so the response was always "Nothing is going to happen to you!". Then one day it did. When we went in the closet and found a box with paperwork and an 800 number, the relief was immense. Now we knew, based on a contract signed by her, what her last wishes really were with no second-guessing. A phone call to an 800 number... Read More

A phone call to an 800 number on the paperwork led me to Maryann. I can’t say enough about how much I appreciate all that she did for me. She patiently led me to step by step through the process and it could not have been easier. A couple of signatures from me and she took care of the rest. I would give her 10 stars if I could. So based on my experience, I would not hesitate to recommend National Cremation Services to anyone.

If you are thinking about pre-planning for yourself I will say I am so glad my Mom did it.

Valerie D.

Detroit / Bloomfield Hills, MI

After the unexpected death of a family member, we were overwhelmed with the process of laying her to rest. Like anyone on a budget, I started calling around to get prices. It felt like an insensitive thing to do but cremation/burials is a competitive business, and believe me, the costs are startling. But then I called Oviedo’s National Cremation & Burial Society and their direct cremation option were surprisingly affordable – literally thousands less than the other local providers. Our family member made it known she wanted her ashes scattered at sea so a direct cremation worked for us. They even had biodegradable urns for sea burials. I had made my decision. Elizabeth Franco was the service manager who held our hands through this distressing time. She was kind, informative, and efficient. She maintained communication with us throughout the process and ensured we knew about all the keepsakes/services that their business provides to help preserve a memory. When we opted in, she offered guidance. When we opted out, she didn’t push. She replaced our stress with a sense of calm and that in itself was priceless. Elizabeth exemplifies what it means to serve during a time of crisis and hardship. I highly recommend Elizabeth and National Cremation & Burial Society.

Note: As of March 2019, this business uses Woodlawn Crematory.

Juan C.

Oviedo, FL