This isn't an easy review to write nor one that I want to spend much time on given the circumstances and my feelings about it (still quite raw), but the funeral director, Randy, asked us several times to review him, so here it is. Plus, if it helps someone else during a tough time to be able to know what the expect, it's worth it, so I hope this review helps someone else. My mom passed away about 2 weeks ago. We knew it was coming and wanted to make arrangements ahead of time to ease the process, so I... Read More
This isn’t an easy review to write nor one that I want to spend much time on given the circumstances and my feelings about it (still quite raw), but the funeral director, Randy, asked us several times to review him, so here it is. Plus, if it helps someone else during a tough time to be able to know what the expect, it’s worth it, so I hope this review helps someone else.
My mom passed away about 2 weeks ago. We knew it was coming and wanted to make arrangements ahead of time to ease the process, so I filled out an online request form for information and the next day I received a phone call from the pre-arrangement gentleman offering to come out and meet me at a location of my choice to make the arrangements. It was a simple process, despite the load of paperwork, and he was very helpful with a good demeanor. At the end of that meeting, he gave me some cards to give hospice care so that when my mom did pass, it was one phone call to them and it would be taken care of. The cost of everything was about $1800.
The next day, I discovered that my mom had passed. I called the number on the card and they said they’d be out there within 1-2 hours for the body and that someone would call me the next morning to make the additional arrangements. I actually received a phone call later that afternoon from the funeral director, Randy, offering his condolences and inquiring as to what would be a good time for him to either call or set up an appointment the next day. We gave him a time for the next day and met him there.
Again, the process was as simple as something like that can be. We were obviously not in a good place and made some mistakes with permit information, but Randy was very patient and continued to re-do the paperwork until we got it correct. He let us know that the cremation would most likely be 5-14 days away and that the death certificates could be additional time. He would call us when it was time to pick up the ashes.
About 10 days later I received a call from Randy letting me know the remains were ready to pick up. I asked to pick them up that weekend and he said although they were closed Sat-Sun, he would be willing to meet me there Saturday morning if that worked best for me which it did. We met Sat. morning, signed the last few papers and were on our way. He also had received the death certificates by that time which was, convenient, for lack of a better word.
There’s no good reason to go somewhere like NCS. No matter what, it’s a bad situation, but I felt comfortable with the service they provided me, and given the terrible circumstances, I would most likely use their services again. I felt Randy and his staff do the best they can in these situations and it’s definitely not a job I could ever do. I was happy with the service given a terrible situation. I would recommend them if asked.
